Privacy Policy

TROPHY TIDE MARINE TOURS OPERATION L.L.C S.O.C


 Website: https://trophy-tide.ae

Contacts:

 

  • Phone: +971 56 871 6565

  • Email (general): info@trophy-tide.ae

  • Email (marketing): marketing@trophy-tide.ae

  • Email (director): hq@trophy-tide.ae
     Address: Dubai, The Binary Tower, 19th Floor, Office #1901-69

Last updated: 2025

 

1. General Information

 

This Privacy Policy describes how TROPHY TIDE MARINE TOURS OPERATION L.L.C S.O.C (hereafter “we”, “the Company”, “Trophy Tide”) collects, uses, stores, and protects personal data of users of the website trophy-tide.ae (the “Website”).

By using our Website and services, you agree to the practices described in this Policy.

 

2. Information We Collect

 

2.1. Information you provide directly:

 

  • Full name

  • Phone number

  • Email address

  • Number of guests and ages of participants

  • Information required for sea permit issuance

  • Additional comments or booking preferences

2.2. Information related to booking and payment

 

We use:

 

  • Stripe for secure online payments

  • FareHarbor for booking management and calendar scheduling

These services may collect and process:

 

  • Payment information (card tokens, transaction details)

  • Browser and device data

  • Booking history

We do not store or process your card details on our servers.

 

2.3. Automatically collected data:

 

  • IP address

  • Browser type

  • Cookies

  • Interaction data on the Website

3. How We Use Your Data

 

Your personal data is used to:

  • Process and manage tour bookings

  • Issue licenses and permits required by UAE law

  • Contact you regarding your booking

  • Ensure safety and service quality

  • Process payments through Stripe

  • Send notifications (upon your consent)

  • Improve Website performance and customer experience

4. Sharing Your Data with Third Parties

 

We may share your data only with:

 

  • FareHarbor — for booking operations

  • Stripe — for secure payment processing

  • UAE government authorities — if required for sea permits or legal reasons

  • Transfer service providers — if transportation is requested

We do not sell or share your personal data with third parties for marketing purposes.

 

5. Data Protection

 

We apply strict security measures to protect your data:

 

  • Secure HTTPS connection

  • Industry-level encryption during payment processing

  • Access control and secure data storage

  • Internal data protection protocols

6. Data Retention

 

Your data is stored only as long as necessary:

 

  • To fulfill the booking and service obligations

  • To comply with UAE legal requirements

  • For analytics and service improvement (in anonymized form)

You may request deletion of your personal data at any time.

 

7. Your Rights

 

You have the right to:

 

  • Request details on the personal data we hold

  • Ask to correct or delete your data

  • Withdraw your consent

  • Opt out of marketing communications

  • Know who your data has been shared with

To submit a request, please contact: info@trophy-tide.ae

 

8. Cookies

 

We use cookies to:

 

  • Ensure Website functionality

  • Analyze user activity

  • Provide a better browsing experience

You may disable cookies in your browser settings.

 

9. Online Payments

 

Payments are processed through Stripe, which complies with PCI DSS international security standards.
 We do not store or access your card information.

10. Changes to this Policy

 

TROPHY TIDE MARINE TOURS OPERATION L.L.C S.O.C reserves the right to update this Privacy Policy.
 The latest version will always be available on the Website.

 

11. Contact Us

 

If you have any questions regarding this Privacy Policy or your personal data, please contact:


 📩 info@trophy-tide.ae
 📞 +971 56 871 6565